Corsets and Crinolines

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Vintage and antique clothing

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Customer Service

Payment, Pricing & Promotions
We work hard to ensure that the prices on the Corsets and Crinolines website are accurate and correct. Sometimes mistakes happen and the gremlins can cause errors in pricing. On the rare occassion this may happen we will contact you directly to discuss options. Emails generated by the shopping cart are not acceptance of an order and we reserve the right to cancel any order for any reason. Wherever possible, we will ensure you are made aware of the cancellation prior to sending payment. If you have already dispatched payment to us we will return this in full if your order is cancelled.

NORTH AMERICAN CUSTOMERS (U.S.A. and Canada)
We accept the various methods of payment defined below .
1) Paypal. Credit/Debit cards are also accepted through Paypal. We do not charge a fee for Paypal payments.
2)American Express travelers checks in £ sterling or US dollars. There is no foreign transaction fee for these and are good for large orders.
3)Personal cheque if it's drafted in British pound sterling from a UK bank. There are no fees for cheques drawn in British Pound Sterling from a British bank.
4)Western Union.
4)Cash in British Pound sterling, US or Canadian dollars sent well wrapped up by registered mail at your own risk
**Payment from international customers must be received within 14 business days unless otherwise notified. Orders will be cancelled after this period if no payment has been received.

UNITED KINGDOM CUSTOMERS (England, Wales, Scotland and Northern Ireland only)
We accept the various methods of payment defined below .
1) Paypal. Credit/Debit cards accepted through Paypal. We do not charge a fee for payments by Paypal.
2)Personal cheque or postal order.
3)Bank transfer.
4)Cash in Pounds Sterling.
**Payment from domestic customers must be received within 7 business days unless otherwise notified. Orders will be cancelled after this period if no payment has been received.

REST OF THE WORLD
We accept the various methods of payment defined below.
1) Paypal. Credit/Debit cards are also accepted through Paypal only. We do not charge a fee for Paypal payments.
2)Western Union.
3)IBAN bank transfers from European customers.
4)Cash in British Pound sterling, US dollars or Euros sent well wrapped up by registered mail at your own risk.
5)Australian customers may also pay by a bank draft in British Pound Sterling.
**Payment from international customers must be received within 14 business days unless otherwise notified. Orders will be cancelled after this period if no payment has been received.

Please note that we do not send items out on approval and all orders must be paid in full before being dispatched.

Please make cheques, money/postal orders, travelers cheques payable to: Leila Marvin.
Our business address to send your payment to is:
L. Marvin,
Corsets and Crinolines,
29 Lansdowne Grove,
Wigston,
Leicestershire,
LE18 4LU,
England.

Shipping & Delivery
PACKAGING
All items are sent in discreet, plain logo free packaging with a return name of L. Marvin for privacy. Depending on the fragility of the item, we use bubble wrap lined postal pack envelopes or recycled cardboard boxes. All items are wrapped in acid free tissue paper.
CUSTOMS LABELS
Parcels being sent outside of the European Union are required by law to have a customs label affixed to them. Contents are always simply stated as being "antique" or "vintage" clothing. The value of the item stated on the label will not include shipping costs.
CUSTOMS & EXCISE
Parcels being sent out of the European Union may be subject to Customs and Excise charges imposed by your own country which may result in a parcel being slightly delayed as well. Corsets and Crinolines does not have any control over your own country's Customs charges and we do not falsify customs documents. It is your responsibility to familiarize yourself with your country's Customs and Excise laws.
POSTAGE & SHIPPING PRICES
We use the Royal Mail and Parcelforce postage and shipping tables to estimate what delivery costs will be. However, in the unlikely event that we have overcharged with postage, then we will refund the difference. Although we do combine postage on multiple items, on large/heavy orders, it is often works out cheaper postage wise, if orders are split up. For large or heavy orders, please contact us before ordering as we may be able to work out a more favorable shipping rate.
UNITED KINGDOM
Items will be sent by 1st, 2nd, Standard Parcel Post or Special Delivery depending on weight and value.
REST OF WORLD
Items will be sent through the Royal Mail from ENGLAND by airmail which includes insurance and has a delivery time of up to 14 business days. Larger and heavier items over 2 kilograms will be sent by Parcelforce airmail. We do not use surface mail.
PERSONAL COLLECTION
Personal collection is available by appointment only. Please contact us if you require this option.
Returns & Replacements
We are happy to accept returns with the following conditions:
* Due to the fragile and one of a kind nature of vintage clothing, please do not place an order an order with the intention of returning the item(s).
* We must be notified by email or by telephone that you will be returning an item and the reason why within 48 hours of receipt.
* All items must be sent back at your own expense by first class recorded or Special Delivery within England or sent by a trackable means (registered airmail/courier/express etc) from foreign customers, NO SURFACE shipping for returning items!
* Items from INTERNATIONAL customers must be received within 2 weeks / from UK customers within 5 days unless otherwise notified.
* Items must be returned in the original condition as they were sent (i.e. no strong odours, additional stains, wear or damage, etc), if this not met, the customer will be charged for the postage for us to send it back.
* Intimate items such as panties, pantie girdles, etc can only be returned if they have not been worn or tried on due to Health and Safety issues.
* We will refund the purchase in the currency it was paid for in less postage (shipping) and duty/custom and excise fees (if applicable).
Exchange Rates
All prices listed on Corsets and Crinolines are given in Pounds Sterling (£) and U.S. Dollars ($). The conversion used to calculate the dollar value is regularly updated to reflect the true exchange rate, however a dramatic rise or fall in this rate may not be instantly reflected. The dollar value given should therefore only be used as a guide.
Privacy & Security
EMAIL ADDRESSES
We will not sell, share or make public your email address without your permission. Any addresses supplied to Corsets and Crinolines during the course of our business with you will remain confidential. We hate spam and will never expose our customers to it.
INFORMATION AUTOMATICALLY LOGGED
Corsets and Crinolines websites may log IP addresses and information automatically submitted by your browser, such as browser type and referring site. This information is not linked to anything which can personally identify a user.
EXTERNAL LINKS
Corsets and Crinolines contains links to other websites. We are not responsible for the privacy policies or content of those websites.
COOKIES
Corsets and Crinolines utilises cookies to assist functionality of the shopping cart. The information stored in such cookies is used only as part of the shopping cart and is not used to track or identify users. Corsets and Crinolines is not responsible for how external sites we have linked to utilise information gathered from their cookies, and we are not privy to any information gathered by them.
 

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